FAQ

Unfortunately, due to the personalized nature of our products, we are unable to offer returns or exchanges at this time. We apologize for any inconvenience.

As each item truly is handmade by Fenley, the turnaround time can very based on the complexity and quantity of your order. However, the average order ships within 7-10 days, and we strive to ensure you receive your product as quickly as possible without compromising on the quality of your order. We appreciate your patience.

All of our current customizations are listed within the product options, but we frequently branch out to include new scents and products, so if there is something you are looking for, please reach out and we will see what we can do!